All defined terms used below shall have the meanings set forth in Our Terms and Conditions. See General Terms & Conditions.
Orders that you submit online or through a representative are processed immediately and may only be cancelled if done so before the items have been shipped. You may need to contact a representative by phone to initiate such a cancellation.
No returns or cancellations will be accepted except where expressly agreed to otherwise. Please reference our Standard Customer Agreement for terms. In instances where returns may be accepted, to be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized items, perishable goods, sanitary goods, hazardous materials, or flammable liquids or gases. These items are not eligible for return, refund, or exchange.
To inquire about a return, please email us at info[email protected] and/or contact the representative you purchased through. We require a receipt or proof of purchase to accompany your return and reference to any separate agreement detailing the terms of such a return, where applicable.
Any approved returned merchandise should be sent to us at 1916 W. Beach St, Tampa, FL 33607.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.